Why Hiring the Right Contractor Matters
Underground utility work is not just about digging a hole and laying a pipe. It involves:
- Following local and state codes
- Navigating existing underground utilities
- Operating trenchless drilling or boring equipment
- Protecting landscaping and pavement
- Ensuring long-term functionality and safety
- Avoiding costly service interruptions
Whether you’re installing sewer, water, gas, conduit, or storm drainage systems, you want a contractor who will do the job right the first time—without cutting corners.
Key Qualities to Look For
1. Licensing and Insurance
Always verify that the contractor is licensed to operate in your state and holds proper liability insurance and workers’ compensation coverage. This protects both parties in case of accidents or damage.
Ask to see:
- State contractor’s license
- General liability certificate
- Workers’ compensation policy
A reputable contractor will have no problem providing documentation.
2. Proven Experience with Underground Work
Underground utility work is highly specialized. Experience matters—not just years in business, but projects similar to yours.
Ask:
- How many years have you been doing underground utility work?
- Have you completed projects like this before?
- Can you provide references?
At Pinpoint Directional Drilling Inc., we’ve completed hundreds of successful water, sewer, and conduit installations throughout Indiana for residential, commercial, and municipal clients.
3. Trenchless Technology Capabilities
Modern underground utility installation often requires
trenchless methods like horizontal directional drilling (HDD), pipe pulling, or boring. These approaches are faster, cleaner, and less damaging to property.
Look for contractors who specialize in:
- Directional drilling
- Utility boring
- Pipe bursting or pipe pulling
- Trenchless sewer and water line replacement
We use advanced equipment and GPS-guided boring systems to minimize surface disruption and maximize precision.
4. Knowledge of Local Regulations and Codes
Utility installation is governed by strict codes regarding depth, material, safety distances, and permitting.
Choose a contractor who:
- Understands Indiana plumbing and construction codes
- Can handle the permit process on your behalf
- Works closely with local inspectors and municipalities
We stay up-to-date on all regional and city-specific requirements to ensure code-compliant installations.
5. Transparent Pricing and Free Quotes
Underground projects can vary greatly in cost depending on length, depth, material, and site conditions. A reliable contractor provides:
- Free site evaluation
- Detailed written estimate
- Clear scope of work
- No surprise fees
At Pinpoint, every project starts with a free quote and a full breakdown of what’s included—so you can budget with confidence.
6. Safety Record and Certifications
Underground work presents serious hazards, from hitting live gas lines to unstable soil and confined spaces. Your contractor should follow OSHA guidelines and have safety protocols in place.
Look for:
- OSHA training
- Regular safety meetings
- Utility locating procedures
- Equipment inspection routines
We take safety seriously—for our crew, your property, and the public.
Questions to Ask Before You Hire
Use these questions to interview potential utility contractors:
- Are you licensed and insured for this type of work in my area?
- Do you handle the permitting and inspections?
- What methods do you use for underground installation?
- How do you locate and avoid existing utilities?
- Can you provide a written estimate and project timeline?
- Will my property need restoration after the work is done?
- Who will be on-site managing the job?
- What is your policy if something goes wrong?
A good contractor will answer these questions clearly and confidently.
Red Flags to Watch Out For
- Vague estimates with no itemized breakdown
- Refusal to provide licensing or insurance documents
- No track record of similar underground projects
- Poor communication or evasive answers
- Asking for full payment upfront
- Negative reviews or unresolved complaints
If something feels off, it probably is. Trust your instincts—and choose a team with a reputation for integrity and results.
Why Indiana Clients Trust Pinpoint Directional Drilling Inc.
We’re proud to be one of Indiana’s most trusted underground utility contractors, serving:
- Fort Wayne
- Indianapolis
- South Bend
- Surrounding counties and towns
Clients choose us for:
- Over 20 years of experience
- Advanced trenchless drilling capabilities
- Licensed, insured, and safety-certified crews
- Transparent pricing and honest timelines
- Professionalism from planning through completion
From small residential jobs to large municipal infrastructure projects, we approach every job with the same care, precision, and commitment to excellence.
